10,410 Store Manager jobs in the United States

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!  

Retail Store Manager

About Life at PetSmart  

At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.  

Benefits that benefit you  

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

JOB SUMMARY  

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.  

ESSENTIAL RESPONSIBILITIES  

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: 

People Leadership:   

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.   
• Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.  
• Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.  
• Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.   
• Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. 
• Cascades information to associates and adjusts team priorities to meet goals and commitments. 
• Ensures continued alignment and responds effectively to a changing environment. 
• Address and administer associate complaints and grievances. 
• Recognizes and celebrates associates driving overall associate engagement. 
• Accountable to ensuring all associate reviews are delivered on time. 

Overall Store Experience:  

• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.  
• Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. 
• Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. 
• Evaluates operations and seeks opportunities to continuously improve processes and services. 
• Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. 
• Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. 
• Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. 
• Prioritizes and ensures a safe environment for our associates, pets, and pet parents. 
• Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.  
• Communicates business and financial objectives to other leaders within the store.  
• Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate. 
• Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. 
• Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. 

Business Management:   

• Deliver corporate strategy and profitability goals by executing the direction set leadership.  
• Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed 
• Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. 
• Manages expenses such as labor and supplies and any other relevant store metrics. 
• Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. 
• Creates and posts schedules for the entire store.  
• Accountable for processing payroll weekly and managing labor within a budget. 
• Executes daily, weekly, and monthly reporting and paperwork as required by the Company. 
• Accountable to run store related errands to support store needs. 

QUALIFICATIONS  

• 4-6 years of retail leadership or experience in a customer-focused environment. 
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed  
• Proficiency in computer applications. 
• Strong written and verbal communication skills. 
• Ability to react under pressure and maintain composure.   
• Strong organizational skills and attention to detail.  

SUPERVISORY RESPONSIBILITY  

• Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.  

PHYSICAL DEMANDS AND WORK ENVIRONMENT  

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. 
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. 

Do what you love  

Join us for a chance to make a meaningful impact  every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.  

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!   

*This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. 

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at  .

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.  

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)  

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law  

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Store Manager

About Life at PetSmart

At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that benefit you

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

JOB SUMMARY

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.

ESSENTIAL RESPONSIBILITIES

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
• Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
• Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
• Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
• Cascades information to associates and adjusts team priorities to meet goals and commitments.
• Ensures continued alignment and responds effectively to a changing environment.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Accountable to ensuring all associate reviews are delivered on time.

Overall Store Experience:

• Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
• Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
• Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
• Evaluates operations and seeks opportunities to continuously improve processes and services.
• Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
• Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
• Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
• Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
• Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
• Communicates business and financial objectives to other leaders within the store.
• Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
• Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
• Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Business Management:

• Deliver corporate strategy and profitability goals by executing the direction set leadership.
• Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed
• Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
• Manages expenses such as labor and supplies and any other relevant store metrics.
• Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
• Creates and posts schedules for the entire store.
• Accountable for processing payroll weekly and managing labor within a budget.
• Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
• Accountable to run store related errands to support store needs.

QUALIFICATIONS

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

SUPERVISORY RESPONSIBILITY

• Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

*This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at .

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

• Supervise / Join a team of retail sales workers
• Adjust/adhere to a daily schedule for shift personnel to ensure optimal efficiency
• Track monthly results and trends for business forecasting
• Resolve customer complaints/ issues
• Train team
• Maintain sales goals
• Marketing
• Inventory
• Motivate team

• Ability to self-start and maintain motivation
• Strong leadership qualities
• Positive and Energetic attitude

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

• Every weekend
• Monday to Friday
• Weekends as needed

• Spanish (Required)

• Operating of retail sales and service departments in the store
• Helping your representatives build strong relationships with their customers, make expert recommendations, and help onboard customers
• Analyzing and measuring business trends; developing and implementing plans to maximize sales and meet or exceed goals and objectives both for team as well as individual
• Ensuring appropriate merchandise stock levels and merchandise presentations
• Continually evaluating and reacting to performance issues and actively recruit staff and management candidates as well as communicating status with upper management
• Directing and monitoring training to develop store staff in all appropriate aspects of the business
• Ensuring compliance with all policies and procedures through regular store staff meetings, store walk-through and audits, etc.
• Providing solutions directly to customers concerning billing, equipment, service plan upgrades, and other customer service related issue inquiries.
• Resolving service related problems for customers and preventing the disruption or disconnection of their accounts.
• Reviewing store trends and recommending and initiating changes for maximizing goals and objectives.
• Participating in community events and public relations activities to develop a positive image for the company in the surrounding community.
• Attending all required training programs and as well as compliance for all personnel.
• Implementing measures for store personnel to actively seek out business opportunities to refer to our ABR team. (B2B Referral program)
• Having the ability to work a retail schedule that may include evenings, weekends, and holidays.

• High School diploma or equivalent
• Strong interpersonal, verbal and written communication skills; ability to build relationships and adapt to a diverse customer base
• Six months retail management or related experience
• Outgoing and confident person
• Computer proficiency
• Exhibit a high energy level and high degree of self-motivation
• Team Oriented
• Experience in the wireless industry is a plus.

• Competitive base pay plus outstanding commission potential
• Training and development
• Opportunity for advancement
• Medical Benefits
• Paid time off
• Full Time (40 hours a week)

• Supervise / Join a team of retail sales workers
• Adjust/adhere to a daily schedule for shift personnel to ensure optimal efficiency
• Track monthly results and trends for business forecasting
• Resolve customer complaints/ issues
• Train team
• Maintain sales goals
• Marketing
• Inventory
• Motivate team

• Ability to self-start and maintain motivation
• Strong leadership qualities
• Positive and Energetic attitude

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

• Weekly
• Weekends

• Bilingual (Spanish Preferred)

• Supervise / Join a team of retail sales workers
• Adjust/adhere to a daily schedule for shift personnel to ensure optimal efficiency
• Track monthly results and trends for business forecasting
• Resolve customer complaints/ issues
• Train team
• Maintain sales goals
• Marketing
• Inventory
• Motivate team

• Ability to self-start and maintain motivation
• Strong leadership qualities
• Positive and Energetic attitude

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

• Every weekend
• Monday to Friday
• Weekends as needed

• Spanish (Preferred)

• Direct and supervise the work of all store associates
• Ensure accountability and equity providing constant feedback and coaching to the staff
• Demonstrate strong work ethics and lead by example, upholding and promoting company policies, guidelines and procedures
• Actively and strategically engage employees to achieve superior results
• Implement sales strategies with team to meet company goals
• Effectively and regularly communicate company changes and initiatives to employees
• Supervise, train and assist employees in customer service, store processes and product promotions
• Conduct employee performance appraisals, identify training needs, and provide development opportunities to achieve high execution
• Manage employee issues and grievances under the guidance and direction of leadership
• Implement cross-training for employees and Assistant Manager to achieve consistent high productivity
• Hire and train new employees to ensure adequate personnel at all times
• Demonstrate and manage high levels of customer care
• Analyze sales reports to strategize and determine weekly business objectives
• Report to leadership on store's key performance indicators and needs
• Develop and maintain a schedule for employees
• Ensure daily restock is happening effectively
• Ensure inventory levels are accurate and conduct inventory counts
• Collaborate with Assistant Manager and Visual Manager in planning and executing an innovative visual environment
• Assist with and delegate process for omni-channel sales and fulfillment
• Create and recommend store events and ideas to increase sales and improve brand awareness and presence in the community

• Proven successful experience in retail industry
• In-depth knowledge of basic business management processes
• Ability to work retail hours including weekends and holidays
• Excellent verbal communication skills
• Customer service-oriented
• Strong leadership and interpersonal skills to work with individuals and teams
• High attention to detail and strong organizational skills
• Ability to maintain a professional appearance and follow store's dress code
• Maintain a positive attitude, high energy, and focus on customer satisfaction
• Analytical and math skills to create and analyze reports and sales data
• Ability to confidently operate office equipment such as computers, printers and telephones

• Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time
• Ability to move and lift equipment and supplies of up to 20 pounds
• Vision abilities include close, distance, color peripheral, and depth perception
• Noise level in the work environment is moderate

• HOUSING STIPEND
• FULL SEASON SKI PASS
• GENEROUS SALES BONUSES
• RETENTION BONUSES
• PET INSURANCE
• GENEROUS EMPLOYEE DISCOUNTS AND MONTHLY CLOTHING ALLOWANCE
• PARKING PASS OR BUS PASS
• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• 401K