Waitrose has restructured its head office to enhance service standards and availability across its stores.
The retailer has renamed its Bracknell office the ‘Retail Support Centre,’ which now houses a new retail service and standards team.
This team will collaborate with store teams nationwide to ensure consistency in customer interactions, store displays, and overall presentation.
The details of potential redundancies are unclear.
The reorganisation appears to consolidate existing functions to improve in-store customer service and standards.
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The restructuring is part of Waitrose’s broader strategy to focus on customer service and store upgrades.
In March, Executive Director James Bailey announced a £1 billion investment to modernise and upgrade the store estate by 2027.
The plan includes making stores brighter and more engaging for customers and enhancing counter and service offerings.
